University of Washington

The ability to check the status of UW-IT service requests in real- time is just one improvement made possible by UW Connect, a new service management tool launched by UW-IT this summer. The tool is part of a larger effort to use service management processes and tools to make interacting with UW-IT faster, easier and more transparent. Additionally, UW-IT now offers a single point of contact for all of its help and support services (help@uw.edu and 206-221- 5000), with many of them available around-the-clock. Up next MOVING FORWARD: UW-IT'S STRATEGIC MORE INFO: uw.edu/itconnect/help | uw.edu/uwit/governance Provide Access to Excellent Infrastructure • Replace aging telecommunications infrastructure with modern technologies to support enhanced collaboration and productivity through integrated delivery of voice, video and data. • Improve Student Web Services by implementing a new technical architecture that makes it easier to get more current data faster and improves the user experience. Enhance Collaboration • Rebuild the MyUW portal for instructors and staff to provide timely, relevant information. • Make UW Exchange Online widely available to students, faculty, staff and UW Medicine to provide a cost-effective email and calendaring service, with 50GB of storage, HIPAA aligned and FERPA compliant, supported by the Technology Recharge Fee. • Provide unlimited Google Drive storage to users, and offer Google Vault to help manage public records requests and electronic discovery. is a complete redesign of UW-IT's Service Catalog to turn it into a dynamic tool for customers to order or discontinue a service, report an incident and more. UW-IT is also collaborating with other IT units to incorporate service management tools and practices across the University. UW-IT will partner with the Foster School of Business to imple- ment UW Connect as a first step in offering the tool to other IT departments. The goal is to create a more unified, seamless way to access IT services and help across the University. Enable Innovative Teaching and Learning • Support the My Husky Experience initiative by enabling students to explore and engage in co-curricular activities such as internships, leadership initiatives, service learning and research through enhancements to MyUW, MyPlan and other tools. • Extend MyPlan academic planning tool to Washington state Community and Technical College students, with a grant from the Bill & Melinda Gates Foundation. Make MyPlan source code available to other institutions through Kuali Student. • Develop a streamlined electronic course and program review and approval process that increases transparency and cost-effectiveness while reducing barriers to curricular innovation using Kuali Student Curriculum Management. UW-IT is partnering with the Registrar's Office and a Provost- appointed committee with the goal of piloting the new process in a few academic units. Support World-Class Research • Enhance Hyak high-performance shared computing cluster and lolo storage services by providing an expanded software toolset and consulting to support Big Data research. • Expand network capacity with a major upgrade of the campus backbone network from 10G to 40G, supporting ever- increasing network traffic and large data transfers by UW researchers at significantly higher speeds. • Release SQLShare software-as-a-service for data manage- ment so faculty can store, analyze and share their data. 2 4 3 1 New IT service management brings an improved customer experience 1 0

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